Terms and conditions

Terms and Conditions of Services

Publisher

This website is published by SECURE ONLINE PAYMENT (SOP)

Administrative headquarters: 2a Connaught Avenue, London, United Kingdom, E4 7AA

Created and registered in the England and Wales Companies House, gov.uk, under number No. BRN 16088714

VAT number: 27031036

These Terms and Conditions of Services ("TCS") govern all orders placed by the CLIENT for one or more service(s) as offered on this website by SECURE ONLINE PAYMENT (SOP) (the "PROVIDER").

These online TCS are accessible at any time on this website and, where applicable, prevail over any other version or conflicting document.

The PROVIDER reserves the right to modify the TCS at any time. They will apply as soon as they are posted online.

Article 1: Definitions

CLIENT: Any individual or organization placing an order for a Service on Form-admin.org for personal or official purposes, in their own name and on their own behalf.
Order: Any action by the CLIENT to request a service on the Site, such as applying for a visa or eVisa, by selecting the desired service, completing the order process, and paying the applicable fees as described in Article 5 of these Terms and Conditions.
Visa / eVisa (Electronic Visa): Any visa or electronic travel authorization allowing a traveler to enter a foreign country, obtained online or through official application channels. Approval of a visa or eVisa does not guarantee entry into the destination country, as final admission is determined by the country’s immigration authorities.
Host: The natural or legal person providing, within the meaning of Law No. 2004-575 of June 21, 2004, the storage of any content intended to be made available to the public by online public communication services.
Internet: A global network of interconnected servers and networks, accessible to any user with compatible devices and internet connection.
PROVIDER: SECURE ONLINE PAYMENT (SOP), the entity facilitating secure transactions on the Site as identified in these Terms and Conditions.
Service: Any service offered by Form-admin.org and accessible via the website, including but not limited to visa and eVisa application assistance.
Site: The website Form-admin.org, as published and maintained by the PROVIDER.
User: Any individual browsing the Site, regardless of whether they are a CLIENT.

Article 2: Purpose

This website is an assistance platform enabling Users to request visas or eVisas for travel purposes.

These Terms and Conditions (TCS) define the contractual relationship between the PROVIDER and the Users of the Site and govern the use of the Site and the ordering of any Services.

By using this Site, you unconditionally accept these Terms and Conditions.

Placing an order for a Service constitutes the full and unconditional acceptance by the CLIENT of these Terms and Conditions, to the exclusion of any other terms or provisions.

The CLIENT confirms having read these Terms and Conditions and accepted them by checking the box provided during the online ordering process.

In the event of modifications to these Terms and Conditions by the PROVIDER, the version in force on the date of the CLIENT’s order will apply.

Article 3: Ordering Process

The CLIENT who wishes to use the PROVIDER’s online services to request a visa or eVisa must follow the general process described below:

Provide Accurate Information: The CLIENT must supply complete and accurate information as required by the service they wish to order. This information will be collected through the Site in the future via online forms or other methods made available by the PROVIDER.
Review and Confirmation: Before submitting an order, the CLIENT will have the opportunity to review all entered information and the essential details of the requested Service, including the type of visa or eVisa, any additional options, and the total price of the Service.
Confirmation of Order: The CLIENT confirms their order by acknowledging the accuracy of the information provided and agreeing to proceed with the Service.
Payment: Following confirmation, the CLIENT will be directed to the payment process. Payment must be completed using the methods provided on the Site. In cases where payment is not required (e.g., retrieval of previously submitted information), no charge will be applied.
Order Confirmation: Once the order is recorded and, if applicable, payment is completed, the PROVIDER will confirm the order via email or other electronic means. This confirmation will summarize the key details of the Service requested and the total price.

Article 4: Service Prices

4-1: General Pricing

The total price for any Service on Form-admin.org consists of the following components:

Government Immigration Fees: Fees imposed by the immigration authorities of the destination country. These fees vary depending on the type of visa, duration of stay, nationality of the traveler, and other applicable regulations.
Provider Fees: The fees charged by Form-admin.org for processing the application, managing the file, and providing support throughout the process.
Taxes and Payment Processing Fees: Any applicable taxes (VAT or other) and fees charged by the payment provider.

The total price will always be displayed to the CLIENT before final confirmation and payment. The CLIENT is responsible for reviewing and accepting the total amount before placing an order.

4-2: Refund Policy

Refunds are only available if the Service has not yet been fully processed.
Refund requests must be submitted through the contact form on the Site and include all necessary information to identify the order, such as: name, date of birth, email, file number, and passport number. Incomplete or inaccurate information may delay or prevent processing.
Once a valid refund request is received and the Service is not yet processed, the PROVIDER will initiate the refund via the payment partner within 7 days.
No refund will be provided once the Service has been fully executed (i.e., the visa/eVisa request has been processed).
The CLIENT cannot claim a refund solely because confirmation emails or visa/eVisa approvals were not received due to circumstances outside the PROVIDER’s control (e.g., spam filters, incorrect email addresses). Upon request, the PROVIDER will provide copies of all emails sent.

Article 5: Payment Terms

The price is due upon order.

Prices are stated inclusive of tax and in euros.

Payments are made exclusively by bank card through a secure payment system using the SSL (Secure Socket Layer) protocol so that information transmitted is encrypted and no third party can access it during transmission on the network.

The PROVIDER is contractually bound to the CLIENT only upon receipt of authorization for payment debit by the banking institution.

Article 6: Processing Time, Changes, Refusals

6-1: Processing Time

Processing times for any visa or eVisa request depend on the destination country and the type of Service requested. While some requests may be processed within a few hours, others may take longer, particularly if additional verification or documentation is required.

Once the Service has been processed, the CLIENT will receive the visa or eVisa via email in a downloadable format (e.g., PDF), allowing them to save and print the document as needed.

6-2: Changes to Submitted Information

Once a visa or eVisa has been issued or transmitted to the CLIENT, no changes can be made to the final document. Any modification requires submitting a new request to the relevant authorities, which may incur additional fees. The CLIENT is responsible for submitting a new request if corrections or updates are necessary.

6-3: Refusals

The PROVIDER will notify the CLIENT of the refusal.

The PROVIDER does not have the ability to contest or resubmit the application with the immigration authority.

If the CLIENT wishes to apply again, they may do so by submitting a new application and paying the applicable fees for that new request.

No refund will be issued for a visa or eVisa that has been refused by the relevant authorities.

6-4: Retrieval of Existing Documents

For Services involving the retrieval of previously issued visas or eVisas, the CLIENT will be able to access the document immediately after confirmation of payment. The document will also be sent to the CLIENT via email in a downloadable format within a reasonable timeframe.

Article 7: Right of Withdrawal

Given the urgent nature of the orders entrusted to the PROVIDER and in order to maintain a safety margin to avoid potentially prejudicial consequences for the CLIENT in case of delays, the performance of the services begins upon payment validation and receipt of the complete file, without the parties being subject to a reflection period, and prior to the expiration of the legal withdrawal period, which the CLIENT expressly authorizes and accepts.

Consequently, in accordance with Article L221-28 of the French Consumer Code, the right of withdrawal does not apply to:

“The right of withdrawal cannot be exercised for contracts: 1° For the supply of services fully performed before the end of the withdrawal period and whose execution began after the consumer’s express prior agreement and express waiver of their right of withdrawal; [...] 3° For the supply of goods made to the consumer’s specifications or clearly personalized; [...] 13° For the supply of digital content not supplied on a tangible medium whose execution has begun after the consumer’s express prior agreement and express waiver of their right of withdrawal.”

Article 8: Personal Data

The PROVIDER, as data controller, implements personal data processing for responding to CLIENT orders and, more generally, for administrative and commercial management purposes.

In accordance with the French Data Protection Act No. 78-17 of January 6, 1978 and the General Data Protection Regulation (EU) 2016/679 of April 27, 2016, the PROVIDER undertakes to ensure that the collection and processing of data carried out on the Site comply with applicable regulations.

The personal data processing carried out on the Site is based on the PROVIDER’s legitimate interest in implementing it.

Data collection and retention are limited to information strictly necessary to achieve the pursued objectives.

Any individual who can provide proof of identity may exercise their rights of inquiry, access, rectification, deletion, objection to processing for legitimate reasons, and limitation of their data.

Any individual also has the right to object to the processing of their data for commercial prospecting purposes.

Any person may also define general or specific directives regarding the retention, deletion, and communication of their personal data after their death. General directives cover all personal data relating to the data subject and may be registered with a certified digital trusted third party recognized by the CNIL. Specific directives, which relate to certain data processing mentioned by those directives, require specific consent registered with the data controller.

To exercise these rights, the CLIENT may send a request by email to david@s-o-p.org or by post to SECURE ONLINE PAYMENT (SOP), 2a Connaught Avenue, London, United Kingdom, E4 7AA, attaching a copy of a signed identity document.

Cookies and Other Trackers

The User is informed that, during a visit to this Site, information may be automatically collected through normal use of the Site or via cookies that are automatically placed on the User’s browsing software.

The User consents to the cookies described below being placed on their device in accordance with this article.

What is a cookie?

The term “cookie” covers several technologies used to track browsing or analyze user behavior. These technologies are multiple and constantly evolving, including cookies, tags, pixels, and JavaScript code.

The HTTP cookie, currently the most commonly used technology, is a small text file stored by the browser of your computer, tablet, or smartphone that allows the storage of user data to facilitate navigation and enable certain features.

The cookie file allows its issuer to identify the device on which it is stored during the cookie’s validity period. A cookie does not directly identify a person.

When you visit the Site, various cookies as described below may be installed.

Why does the Site use cookies?

The Site uses cookies to distinguish a User from other Users of the Site, thereby helping to improve the experience when the User navigates the Site and enabling more efficient browsing.

These cookies are used to:

Authenticate and identify the User on the Site;
Remember their preferences;
Measure usage of the Site so we can improve it.

Cookies issued on the Site allow us to:

Establish statistics and volumes of traffic and use of the various components of our services (audience measurement cookies);
Adapt the presentation of our Site according to the device used;
Adapt the presentation of our Site according to each user’s preferences;
Remember information relating to a form you filled out on our Site (registration or account access, subscribed service, etc.);
Allow access to reserved and personal areas of our Site, such as your account, using identifiers;
Implement security measures, for example when you are asked to log in again after a certain period of time;
Share information with advertisers on other websites to offer targeted ads aligned with your interests (advertising cookies);
Share information on social networks (sharing cookies).

How to configure cookies, tags and trackers?

Browser settings allow users to be informed of the presence of cookies and, if desired, to refuse them as described at the following address:

https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser

Please note that disabling a cookie may prevent or make navigation or access to the Site and its services difficult.

Article 9: Intellectual Property

The Site and its components (trademarks, logos, data, metadata, texts, photographs, databases, documentation, etc.), as well as these TCS, are protected by intellectual property laws.

The Site publisher holds the intellectual property rights or has the necessary rights over all elements of the Site to provide the services available to Users.

Users undertake to respect the Site’s terms of use and not to take any action that may infringe the intellectual property rights of the publisher or third parties.

Without the publisher’s prior written consent, the following are prohibited and would constitute infringement under intellectual property law:

Any adaptation, public communication, distribution, or redistribution, in any form or by any means, of all or part of the elements of the Site;
Any extraction or reuse, including for private purposes, of all or part of the content of the databases constituted.

The intellectual property rights of the Site publisher remain its exclusive property or, in the case of content provided by third parties, the property of those parties.

Any total or partial representation of this Site by any person, natural or legal, without the express authorization of the Site Publisher is prohibited and would constitute infringement under intellectual property law.

Likewise, all texts and elements included in the PDF advisory guides provided to the CLIENT, written entirely by the PROVIDER, fall under the PROVIDER’s exclusive intellectual property. Consequently, any reproduction of these guides, by any process and on any medium, is strictly prohibited.

Article 10: Hyperlinks

The Site may contain hyperlinks to other websites, including those of actors involved in the service offered.

The Site publisher cannot be held responsible for any third-party site accessed by the User via the Site that may contain illegal or inaccurate content. The publisher has no means of controlling the content of third-party sites. The decision to activate or not activate these hyperlinks belongs exclusively to Users.

The publisher shall not be liable for any unavailability or malfunction of such third-party sites.

With the exception of websites disseminating illegal and/or political, religious, pornographic, or xenophobic content, you may create a hyperlink to the Site, provided that it links to the homepage and opens in a new window showing the Site’s URL.

Article 11: Confidentiality

The CLIENT and the PROVIDER agree to treat any confidential information received from the other party as strictly confidential and not to disclose it to any third party without prior authorization, except as necessary to provide the Services.

Confidential Information includes any information not explicitly marked as public by the disclosing party, including but not limited to documents, files, software, personal data, and any information provided by the CLIENT to the PROVIDER in connection with the Services. This confidentiality obligation continues after the termination or completion of the Service.

The PROVIDER may only share CLIENT information with the relevant government authorities or official visa/eVisa platforms as necessary to process the application. The PROVIDER undertakes not to disclose CLIENT information to any other third party without the CLIENT’s prior consent.

Article 12: Declaration – Unofficial Site

The PROVIDER declares to the CLIENT, who acknowledges being informed, that this website is not the official visa or eVisa site of any government. The Site is not affiliated with any government authority or official visa platform.

While government authorities may allow users to apply for or retrieve visas/eVisas directly, doing so does not include the support and assistance services provided by Form-admin.org, such as guidance through the application process, document verification, or advisory materials.

By using the official government sites, the CLIENT may be subject only to government fees and will not receive the additional services, instructions, or PDF guides provided by the PROVIDER.

Article 13: Responsibilities and Warranties

1. Access to the Site

The PROVIDER does not guarantee uninterrupted access to Form-admin.org. Access may be temporarily interrupted for maintenance, upgrades, or emergencies. The PROVIDER will make reasonable efforts to ensure secure and continuous access in accordance with standard Internet practices.

2. Limitations of Liability

The PROVIDER cannot be held liable for:

Short interruptions for site updates or maintenance;
Operating difficulties or temporary interruptions beyond the control of the PROVIDER, including interruptions of electricity, Internet, or government immigration services;
Failures or malfunctions in the transmission of data, messages, or documents over the Internet;
Any alteration, loss, or accidental transmission of data.

3. CLIENT/User Responsibilities

The CLIENT/USER acknowledges the inherent limitations of the Internet and agrees to:

Use the Site responsibly and ensure that their computer and software are compatible with the Site’s technical requirements;
Keep all login credentials and confidential information secure;
Protect their own data and software from potential viruses or other malicious software;
Refrain from using any devices or software to disrupt the proper functioning of the Site or impose a disproportionate load on its infrastructure.

4. No Guarantee of Visa/eVisa Issuance

The PROVIDER cannot guarantee the issuance of any visa or eVisa, which depends solely on the discretion of the relevant government authorities. The CLIENT acknowledges that:

Approval is at the discretion of the authorities and may be refused, even if all information is correctly provided;
The PROVIDER cannot be held responsible for refusals, cancellations, or revocations of visas or eVisas by the authorities;
Processing times depend on the authorities and may vary;
The PROVIDER’s obligations are obligations of means and not of result.

5. Exclusion of Indirect Damages

The PROVIDER shall not be liable for indirect damages, including but not limited to: moral or financial prejudice, data loss, or third-party claims against the CLIENT.

6. Responsibility for Provided Information

The CLIENT is responsible for the accuracy and completeness of all information submitted. The PROVIDER is not liable for consequences resulting from incorrect or incomplete information provided by the CLIENT.

Article 14: Force Majeure

The Site publisher cannot be held liable in case of non-performance or partial performance of its obligations under the Site if such non-performance or partial performance results from a force majeure event as defined by French and EU case law.

Article 15: Amendment/Revision of the Terms and Conditions

The PROVIDER reserves the right to modify these TCS at any time without prior notice in order to adapt them to legal and regulatory changes, technical developments, and/or its information system more generally.

In the event of modification, any authorized person may use the Site only after accepting the new TCS by checking the acceptance box provided for this purpose during their next login attempt.

Any refusal of the modified TCS results in the inability to access the Site’s services.

Article 16: Record Keeping and Archiving

Orders and invoices are archived by the PROVIDER on a reliable and durable medium so as to correspond to a faithful copy in accordance with Article 1379 of the French Civil Code.

Article 17: Partial Invalidity / Non-Waiver

If one or more provisions of these terms are held invalid or declared as such pursuant to a law, regulation, or final decision of a competent court, the remaining provisions shall remain in full force and effect.

The parties agree to replace the null or invalid clause with a clause that comes as close as possible, in content, to the original clause. Furthermore, the fact that the PROVIDER does not invoke one of the provisions for a certain period of time cannot be interpreted as a waiver of the right to invoke it later.

Article 18: Applicable Law / Jurisdiction / Alternative Dispute Resolution

18.1 Applicable law and jurisdiction

These TCS are governed by French law, both in terms of substantive and procedural rules.

Any dispute relating to the acceptance, execution, or interpretation of these TCS shall fall within the jurisdiction of French courts.

18.2 Consumer mediator

In the event of a dispute and after contacting the professional’s customer service, any client may refer free of charge to a consumer mediator within a maximum period of one year from the date of the written complaint (registered letter with acknowledgment of receipt) to the professional.

The mediator’s contact details are as follows:

https://www.mtv.travel/

https://www.mtv.travel/saisir-le-mediateur/